Terakhir diperbarui / Last updated: 27 Juli 2026 / 27 July 2026
INDONESIA
Cakupan dukungan
Dukungan teknis tersedia selama masa akses aktif sesuai kebijakan produk. Target respons awal adalah 1-2 hari kerja, bukan jaminan waktu penyelesaian.
Termasuk
- Panduan instalasi dan aktivasi.
- Diagnosis fungsi produk yang didukung.
- Akses download dan penggantian perangkat secara wajar.
- Klarifikasi dokumentasi, paket, dan pembaruan.
Tidak termasuk
- Pelatihan desain, konsultasi bisnis, atau pengerjaan proyek pengguna.
- Perbaikan perangkat, sistem operasi, Adobe, browser, atau layanan pihak ketiga.
- Jaminan hasil AI atau penerimaan marketplace.
- Dukungan modifikasi tidak resmi, versi bajakan, atau environment di luar persyaratan.
Proses manual
Pada fase awal, lisensi, aktivasi, reset perangkat, atau akses download tertentu dapat diproses manual setelah verifikasi. Hubungi WhatsApp Grafisify dengan order ID tanpa mengirim credential.
ENGLISH
Support scope
Technical support is available during active access according to each product’s policy. Our initial response target is 1-2 business days and is not a resolution-time guarantee.
Included
- Installation and activation guidance.
- Diagnosis of supported product functions.
- Download access and reasonable device replacement.
- Clarification of documentation, packages, and updates.
Not included
- Design training, business consulting, or completing user projects.
- Repairing devices, operating systems, Adobe, browsers, or third-party services.
- Guarantees for AI output or marketplace acceptance.
- Unsupported modifications, pirated software, or environments outside requirements.
Manual processing
During the initial phase, licenses, activation, device resets, or some download access may be processed manually after verification. Contact Grafisify WhatsApp with your order ID and never send credentials.